We prioritize the quality of our products, and your satisfaction is our top priority. However, given that our products are digital goods delivered via Internet download, we typically do not provide refunds.
We are happy to honor your request for a refund under the following conditions:
If you do not receive the delivery email for your purchased product, please check your spam/junk folder. If the email is truly missing, please contact us. We may require proof of a report filed with your email service provider to investigate the delivery failure.
If you encounter technical difficulties when downloading the product, we recommend first contacting your internet service provider or browser's support team. FlexQR ensures compatibility with all major browsers, and such issues often stem from local network, firewall, or device-specific settings.
Refund requests based on this reason are carefully evaluated on a case-by-case basis. To avoid misunderstandings, we strongly encourage all customers to review the available free samples, demo links, video overviews, and detailed product descriptions before completing a purchase.
Despite rigorous testing before any release, unforeseen software errors may occasionally occur. If you believe you have encountered a legitimate defect that prevents core functionality, please submit a detailed report to our Support Team for review and assessment of your refund request.
All refund requests must be submitted within 30 days of your initial purchase date. Requests received after this period cannot be processed.
Contact Our Support Team
We value your trust and strive to ensure your satisfaction. If you have any questions about this policy or wish to submit a refund request, please contact our support team.
Email: osom.biz@gmail.com
Last Updated: January 5, 2026